Savoy and Snook Reviews

4.75 Rating 2,784 Reviews
94 %
of reviewers recommend Savoy and Snook
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Very well packaged. Took a long time getting to me.
Posted 7 months ago
Sadly the item l purchased was broken on arrival . Although there was plenty of packaging around the outside of the parcel ,the dish was not sufficiently stabilised within its box .perhaps at this time of the year the PO is not the best form of delivery.I have been informed by e.mail that my costs are being refunded .
Posted 8 months ago
Wasn't informed at time of purchase that one item was out of stock. It came back in stock And was sent to me after the occasion I needed it for
Items both good once I received them
Posted 8 months ago
I purchased patchouli incense sticks and so far have had no success . I got two boxes 1 for a friend but won’t bother giving them away I will keep them . The packaging looks lovely but the stick just ain’t burning. Disappointed !
Posted 8 months ago
Looked good but delivery a let down. I paid for next day delivery and tracked the parcel through Hermes . It said it was at their depot and going out that day for delivery. It didn't. I rang the next day and was told very sorry it will be delivered by 8pm tonight. It wasn't. Finally arrived today.... It was a birthday present.
Posted 1 year ago
I purchased a Portmerion Crazy Daisy large cup and saucer to go with an existing set. Unfortunately although it has the same design, this cup and saucer is chunkier and heavier than the originals. The cup alone weighs around 2 oz more. Disappointed in the product.
Posted 1 year ago
My mugs arrived very carefully wrapped but I was very disappointed to see that even though they are called “made with love” the pattern only says Love - also one of them has a flaw around the rim so it really should be a second
Posted 1 year ago
No problems at all in respect of the retailer- product arrived on time and in good condition. I do have an issue with the Portmeirion Botanicals mugs I ordered in respect of their quality. These were ordered as a replacement to ones I had but were unfortunately broken. They look and feel much cheaper than the original ones I have. I wouldn’t have bought them if I’d seen them in a shop.
Posted 1 year ago
Smaller than expected, packaging left a lot to be desired
Posted 1 year ago
The mug I received I believe has a printing error. The catapillar is printed far to close to the handle. When looking at it from a above with the handle at 3oclock the center of the catapillar is about 5oclock. It’s uncomfortable for me to look at, my partner accepted the gift but is being polite I feel.
Posted 1 year ago
Dear Chris,

I am sorry that you feel that the handle is too close to the design. I am afraid that they all appear to be like this - however please do contact our customer hub and they can arrange for a free return of your order!
Posted 1 year ago
Ordered a beautiful China mug which was extremely well priced. Item arrived in a bag rather than a box but was in perfect condition. Only scored a 3 as acknowledgement of order and delivery were really slow. I would order again but would give at least 10 days for receipt.
Posted 1 year ago
Everything great apart from the fact the box is a bit crumpled. This is a gift to my Wife after 15 years of marriage and I wanted it to be perfect.
Posted 1 year ago
I paid for 1-2 day delivery it turned up 3 days later when I wasn't home. So I received my order 4 days later. I emailed and explained this but wasn't offered a refund for the delivery charge.
Posted 2 years ago
Fab communication and service. Item was packaged great but my item had a chip in. Very minute. But everything else was great.
Posted 2 years ago
The product bought was in perfect condition but unfortunately I paid for next day delivery and it didn’t come in time after paying extra for it to come intime for a birthday. Otherwise would have been a 5*
Posted 2 years ago
Purchase was absolutely fine but no way of tracking delivery with Royal Mail without a tracking number and even then no accurate way of knowing when delivery would be. DPD offer a much better courier tracking capability!
Posted 2 years ago
10 %discounts are good and the delivery was somehow quick, but items are quite expensive with good quality.
Posted 2 years ago
Posted 3 years ago
It took quite a while for my cake stand to arrive and when it did, the plate and base weren't stuck together, the glue just pealed off. I managed to use super glue to put it back together though.
Posted 3 years ago
part of my order came in a bubble wrap not in a cardboard box to keep it safe in the cupboard so i am really disappointed especially when u are paying a lot of money and description wasn't clear about it !
Posted 3 years ago
Savoy and Snook is rated 4.75 based on 2,784 reviews