Savoy and Snook Reviews

4.75 Rating 2,784 Reviews
94 %
of reviewers recommend Savoy and Snook
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
I think these are difficult time. Hence there was a delay in delivery. However an email at the time of order explaining the delays would of given me a better customer experience, as a first time customer. Was happy with my product however, came after the date I wanted it for.
Posted 1 month ago
Prompt delivery very well packed very pleased with product
Posted 1 month ago
I ordered an item and 3 weeks later there is still no sign of it. It was a gift for a golden wedding anniversary and I have had to tell them that their gift hasn't arrived. I chased the order after 2 weeks and eventually received what appears to be a standard response about high volume and that it would be chased. I had an email a week ago to say it had been dispatched but it still hasn't arrived. Don't use this company. Delivery times and customer service are appalling.
Posted 1 month ago
Pleased with the glasses ! was very impressed with the packaging.Not a problem but delivery was longer than expected, i expect due to our current situation.
Posted 1 month ago
Even though I eventually received my parcel, it did take quite a while. No complaints about the good just don’t order if you are in a hurry.
Posted 1 month ago
Excellent service and highly recommended supplier. The product was the most competitively priced of all UK suppliers and arrived on time as promised and securely packaged.
Posted 1 month ago
Very pleased with my items and customer services could not have been more helpful for me.
Posted 1 month ago
Excellent service. Plates arrived in perfect condition, very carefully packaged. Very reasonable shipping rates. Highly recommended.
Posted 1 month ago
Quality product, Well packed. Good value. Would have been five star except for delay in dispatch and having to chase up delivery. Two weeks from a UK distribution point
Posted 1 month ago
Places order on June 6th received it on the 22nd, I did chase it up after 10 days and got a reply they where busy. Other than that had no problems. The item I ordered is perfect and was well packaged. Not sure I’ll order from them again though
Posted 1 month ago
Excellent service from start to finish. Website easy to navigate. Products arrived quickly and securely packed. Overall pleased with product and service.
Posted 1 month ago
I purchased a very good quality handled tray and three matching canisters for our holiday cottage. Delighted with them all. Quick delivery. Would recommend.
Posted 1 month ago
Excellent service and prompt delivery
Posted 1 month ago
I was very pleased with the customer service I received after placing a recent order. Although my order did take longer than I expected I contacted Savoy and Snook and received several emails back to update with the delivery. I know things are difficult for businesses at the moment but I appreciated the prompt response. Thank you!
Posted 1 month ago
Good prices but unacceptable delivery times
Posted 1 month ago
Perfect, as described & a suitable gift for someone familiar with Rheiss products. Beautifully packed & arrived intact!
Posted 1 month ago
The item I ordered arrived extremely well wrapped. Not the quickest of services though, an in stock item took 3 weeks to arrive so don't order things at the last minute!. You might think this could be attributed to ordering during Covid 19 lockdown, but other reviews have reported a slow service, so probably not.
Posted 1 month ago
Beautiful glasses, well packaged, highly recommended
Posted 1 month ago
Product fine but delivery slow. Ordered for a present and arrived a week after the event! Admittedly there was no promise of prompt delivery, but took longer than I thought.
Posted 1 month ago
Thank you, I looked everywhere for the item, it was a perfect silver wedding gift. It arrived promptly and in perfect condition. Will definitely use you again and thoroughly recommend.
Posted 1 month ago
Savoy and Snook is rated 4.75 based on 2,784 reviews