Savoy and Snook Reviews

4.75 Rating 3,018 Reviews
94 %
of reviewers recommend Savoy and Snook
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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still haven’t received my order
Posted 4 weeks ago
My item arrived in a terrible state, I fed this back and got a very patronising response from someone which took no responsibility. I pointed out that I wasn't happy and was told this had been escalated to Mgmt. I then got a response to say they had terminated the previous employees contract and couldn't I just put the items back in the box.
Posted 1 month ago
Ordered glasses on 16th Oct. apparently despatched 19th. 26th Oct still not received
Posted 2 months ago
I have not received my order and payed for it
Posted 3 months ago
I bought 4 set of floral plates that was advertised on this website. Received one plate that doesn't even match what they advertised. Send for a refund
Posted 4 months ago
Can’t leave a review as never received my order
Posted 4 months ago
One of my items arrived faulty and im still waiting on a response re replacing it?
Posted 5 months ago
I ordered an item and 3 weeks later there is still no sign of it. It was a gift for a golden wedding anniversary and I have had to tell them that their gift hasn't arrived. I chased the order after 2 weeks and eventually received what appears to be a standard response about high volume and that it would be chased. I had an email a week ago to say it had been dispatched but it still hasn't arrived. Don't use this company. Delivery times and customer service are appalling.
Posted 6 months ago
Good prices but unacceptable delivery times
Posted 6 months ago
Still haven’t received my goods - 4 weeks and counting!
Posted 6 months ago
The item was beautiful however, the shipping time and awful communication made the whole purchase stressful. 23 days late. Not worth a saving of £7 after all the hassle of waiting and not knowing when the item will arrive.
Posted 6 months ago
Worst ever service I have ever seen. No email until I kept messaging regarding my parcel. It was delivered after nearly 20 days
Posted 7 months ago
Whilst the product itself is good, the service was appalling. Over 3 weeks of hearing nothing I contacted them and after excuses I finally received my item almost a week later. I won’t be using this company again.
Posted 7 months ago
Very poor took over three weeks to be delivered
Communication poor too
Would not recommend
Posted 7 months ago
3 weeks for delivery of 2 gin balloon glasses deserved 1/5 score.
It took me to email after waiting 3 weeks for delivery... not acceptable.
Posted 7 months ago
The parcel took more than one month and when it came it was too small than expected I'm very disappointed and I will never order anything from you ever again.
Posted 7 months ago
Still no response from company
Nothing delivered
Money took out
Posted 7 months ago
Its very amusing to receive an invitation to review a product when the bloody item has not arrived yet, its been 6 weeks......still waiting.
Posted 7 months ago
Order placed on 24th May and payment taken the same day. Nothing on the website to indicate that the items were not in stock. Contacted them on 2nd June to ask why my order had not been shipped. The reply said that my "order has been forwarded to the picking department and will be shipped shortly" - unhelpful, uninformative, little more than the wording on the order confirmation. Cancelled the order on 8th June. Again a bot style response, "sorry for the inconvenience", sounds like this happens all the time. Plenty of other companies supply glassware without dealing with one which takes payment before shipping (poor practice) and then does not ship or communicate.
Posted 7 months ago
I ordered some Royal Albert items the 27th of May and so far I haven’t received them. I emailed the company 3 times(as phone gets never picked up)and they say they are under high volume of order workload(the website promises to process the order the same day at it is made).
If you email they reply quickly but it won’t make any difference to the delivery of your order.
Posted 7 months ago
Savoy and Snook is rated 4.75 based on 3,018 reviews