Savoy and Snook Reviews

4.75 Rating 3,018 Reviews
94 %
of reviewers recommend Savoy and Snook
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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I still haven't got my order. So I can't review the item but the delivery service. I ordered over a week ago almost 2 weeks ago...
I hope they can sort my issue out as soon as possible.
Posted 1 month ago
I ordered an item for a birthday present on the 6th June, thinking this would arrive in good time for the 20th June. However I had still not even received a shipping notice by the 17th June so I contacted Savoy & Snook to query this, explaining this was a birthday present. The next day on the 18th June I received a shipping notice, but no actual reply from Savoy & Snook. The item finally arrived late, over a week after the birthday it was planned for!
Posted 5 months ago
The product was fine, but it took three weeks for the goods to arrive, which is poor even allowing for coronavirus.
Posted 6 months ago
Though what I ordered was good quality the amount of time it took to deliver was extremely poor. I ordered on 26th May and it did not arrive until the middle of June.
Posted 7 months ago
I was not impressed with the poor communication and delivery. I am very aware of delays due to Covid. However, it took 3 weeks for my goods to arrive. This would have been more acceptable if the communication had been better. In the end the parcel arrived and was left so tracking did not work. Payment was taken immediately.
Would not order from this firm in the future.
Posted 7 months ago
I placed my order the 24th of May and it was dispached after 16 days later and after few emails to chase this. This was a gift that it never arrived on time.
Once dispatched took a couple of days so it wasn't a delivery issue.
I found packaging non environmental friendly at all. Excess of plastic.
Not very good experience overall.
Posted 7 months ago
My item was ordered during lockdown so I expected it to take a little longer than normal to arrive but it took 3 weeks.
Posted 7 months ago
Poor customer service, long delay in response to emails once purchased and delivery took much longer than stated for covid delays. Would not purchase again from Savoy and Snook. When my items arrived they were poorly packed and one of the candles was damaged and covered in sticky parcel tape. This item was a gift so not only was it well past the time I had to give the gift it also was so badly damaged that I couldn’t give it to the recipient anyway. Tried to call on the telephone number but as before when I placed the order no one is answering.
First and last purchase unfortunately.
Mrs Smiley
Posted 7 months ago
Had to send 3 e mails to enquire as to the dispatching of my item.
Very slow
Posted 7 months ago
Long delay from order to delivery. I had to email them to remind them to send the order! Not impressed.
Posted 10 months ago
Item never arrived!
After waiting for a few weeks for it - Savoy and Snook refunded my purchase.
Posted 1 year ago
Was very disappointed in the size of the candle. I have bought this previously from TK Max which was a large candle and the same price.

No I would not recommend to buy.
Posted 1 year ago
Really disappointed that the only thing to have arrived are the envelopes and no invitation cards. It's not eco-friendly to send the two separately but also I have had no communication regarding the whereabouts of the invitations. This for my son's 1st Birthday!
Posted 2 years ago
The tray is lovely but it is far too big. I could have ordered a smaller tray but there were no dimensions quoted on the website.
Posted 2 years ago
Order took a long time to be dispatched and communication was poor.
Posted 2 years ago
I have bought 2 sets of the Hemingway crockery sets and only one has been delivered so far, I have been waiting for almost a week and still no sign of the second set. I am a bit disappointed because I requested for the sets to be delivered on Monday the 5th and I am still waiting to have the full set here with me. I also do not understand would they be dispatched separately?!
Pity because the first set was promptly delivered and looks impeccable, so not quite sure what has happened and why it is taking so long.
Posted 2 years ago
Took a long time to be delivered and the mug I bought was wrapped in old cardboard and bubble wrap, considering the price I would have expected to be in a gift box, not impressed
Posted 2 years ago
Payed for residential delivery in Europe, parcel didn’t arrive at the delivery address but in a shop like access point. Wrote an e-mail to savoy and snook to know why but no answer. Got the item, good packaging, no problem but lack of communication...
Posted 2 years ago
Purchased two Poole Pottery vases.
One is fine the other - of a I believe a discontinued design - would appear to be what I would consider to be a "second". The base is uneven and the vase wobbles.
I checked the write up and cannot see anywhere an indication that the supplied product would be a second so either poor quality control or poor treatment of customers.
Posted 2 years ago
The time it took to get the item delivered then the amount of packing material used could have wrapped 10 items, then to be told not to be rude?...
Could not recommend to any one not for me.
Posted 2 years ago
Hi there!

Firstly I would apologise that your order was excessively wrapped- this is done to ensure that EVERY order arrives safely without any damages or faults. It's always best to have too much than too little when it comes to packaging!

Posted 2 years ago
Savoy and Snook is rated 4.75 based on 3,018 reviews