Savoy and Snook Reviews

4.75 Rating 2,874 Reviews
94 %
of reviewers recommend Savoy and Snook
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Came well wrapped so no damage
Posted 6 days ago
No problem with purchasing item, but it was impossible to track the item via Royal Mail to ensure we would be in to collect the parcel. Indeed, we discovered that we could only track the item AFTER it has been delivered. What use is that to ensure the recipient is at home to receive the package?!! Advise courier delivery rather than Royal Mail. Absolutely hopeless.
Posted 1 week ago
Bigger than expected
Posted 1 month ago
Good service and a well wrapped reasonably priced item. Thanks
Posted 1 month ago
The product I bought unfortunately was damaged, but I’ve received refund very quickly and the customer service was brilliant.

Thank you
Posted 2 months ago
Competitive price and comprehensive ranges. Very well packed. Fairly long lead time but given the low delivery charge, this is to be expected.
Posted 2 months ago
I was a little nervous placing an order having read some earlier disappointed reviews, but I was pleasantly impressed when my order arrived 1 week after ordering online.
My order was well packaged and I would order again.
Posted 2 months ago
Item purchased was well wrapped to protect it as it was a China cup, saucer and teapot. Delivered promptly would certainly use this company again.
Posted 2 months ago
The bowls, to go with a dinner service we already own, arrived well packaged and are exactly what we wanted, plus they were cheaper than many other online retailers. Dispatch did seem to take quite a long time (about a week), although there is no notice on the website, or mention in the order confirmation email, of delays being likely due to Covid19. However I would use them again despite this.
Posted 3 months ago
The only reason I have given a 4* rather than 5* is for the delay in shipping - ordered on 9th in stock but not shipped until the 20th BUT when it did arrive was packaged well, product as described and a good price. Would probably use again but only if not in a hurry for goods.
Posted 3 months ago
Pleased with the glasses ! was very impressed with the packaging.Not a problem but delivery was longer than expected, i expect due to our current situation.
Posted 3 months ago
Quality product, Well packed. Good value. Would have been five star except for delay in dispatch and having to chase up delivery. Two weeks from a UK distribution point
Posted 3 months ago
I think my experience is similar to others who have posted reviews here and on the company website. To be fair, my item has arrived, really well packaged and as ordered. The price I got the item for was also really good (cheaper than most other websites), however it did take a while (2-3 weeks) to arrive - luckily the day before I needed it - and I had to email a couple of times for updates etc.

So, great for items if you want them cheaper than elsewhere, but be prepared to wait a bit longer for delivery etc.
Posted 3 months ago
Pricing always good. Delivery took slightly longer than normal, but customer service responded promptly to my query. Well packaged and arrived safely.
Posted 3 months ago
I was a little worried due to negative reviews. I have however received the items ordered in perfect order, even though I had to nudge them after over two weeks as I had received no news (and no plates), after which it was delivered two days later - hence 4 rather than 5 stars.
prices are however really good.
Posted 3 months ago
Was slight delay in delivery but as soon as contact was made item was delivered within 36 hours
Posted 3 months ago
Very pleased with plates once they arrived. Very well packed and good value for money. However, took money weeks before delivery and had to chase twice before order progressed. Staff pleasant and helpful at all times.
Posted 3 months ago
Good product, delivery was a bit slow, had to contact them, and received message from Frances apologising.
Posted 3 months ago
Delighted with product, packaging, courier process and timescale.
Posted 3 months ago
price is good, ordering simple .. just a bit slow on dispatch / delivery
Posted 3 months ago
Savoy and Snook is rated 4.75 based on 2,874 reviews