I unfortunately ordered the wrong vase one evening. I emailed customer services & left messages on your phone service the same evening explaining the mistake & trying to cancel the order. I had no reply at all from anyone, even though I kept phoning & leaving messages first thing the next day. I then had an email in the afternoon saying that my order had been shipped! I find it very hard to believe that there had not been time to cancel, considering I had left messages from the previous evening. Subsequently I have had very polite emails explaining about a refund, but as I want to order the correct vase now I really don’t want to have to pay a second lot of postage fees. Looking on previous reviews I see that other people have had the same problem with you not returning their calls, why is this? It is actually very bad service.