The delivery information proudly declares that "Every item we sell is in stock in our shop in Snodland, as a result your order can be picked and packed the same day as you place it, and normally takes between 3 to 8 working days via Royal Mail." They can, but they don't! Having placed the order on 9th of December and received and email thanking me for my order and telling "we're getting your order ready to be shipped. We will notify you when it has been sent." On the 18th of December I am still waiting for this email. Tried calling the customer service number with no answer and a message telling me I can't leave a message but please call again. No reply to my email yet either. Plan B for a Christmas presents it is then. Very disappointed.